| rev:text
| - Been to Copper Blues a couple of times, but only for drinks until this past Saturday night.
Attended a friends birthday party this past weekend, and when we arrived I told the hostess that I was there for a party that had a reservation. She told me that there were many parties that night, and that one claimed they had a reservation but didn't and she would show me that table to see if it was my friends party. Honestly I thought that was a bit more information than was necessary, and kind of rude. Turns out, it was my friends party so I joined the table.
I was told as I arrived that they had just ordered appetizers. My boyfriend and I ordered beers and even though they took some time to be delivered, the server brought water immediately. The place was packed- Van Halen was playing at US Airways Center that night so we already expected a delay in service.
I ordered the roasted artichoke hearts and they arrived almost immediately. Then I noticed that the rest of the party had not yet received their appetizers. We finished our appetizer (not what I expected- a little soggy but tasty) and our party was still waiting for their food.
Our drinks were delivered quickly- despite the crowd and obviously came faster as the concertgoers cleared out. Our server Lexi was great- you could tell she was "in the weeds," but doing the best she could & did it with a smile.
I ordered a white pizza with tomatoes for dinner. As I was waiting for it, the rest of the parties food arrived. It took my friends over an hour to get their food. The expeditor brought out a pizza and walked right by me to the other end of the table. I tried to get his attention by saying "excuse me," but he repeatedly ignored me. I had to yell (which is not like me)-- "Excuse me- is that a white pizza with tomatoes??" He finally turned to me & said, "No it's a caprese pizza. They got your white pizza. Sorry." He then dropped off the caprese pizza to that end of the table and walked away. He had delivered the wrong pizza to my friends who had waited over an hour for their food- and they had already eaten it.
The manager came out & addressed the table, saying that he understood there were some problems with our experience and he would take care of it, even offering to take some of the bill off. As a group, we are more laid back than others, and many of us had worked in the service industry and know that when you're busy, stuff happens. We were grateful for the apology.
The manager then brought out a new white pizza with tomatoes for me. It was delicious and filling!
When I asked for the bill it took at least 20 minutes to get. Then I noticed nothing had been taken off my bill. Instead of arguing at that point, I paid it and still tipped 15%. Despite the awful experience, Lexi did her job and I didn't want to take out my frustration on her. I hope she understood that our table didn't blame her- it seemed like everything had just collapsed.
Finally, when walking out past the hostess stand, I thought it was rude that she didn't thank us for coming. She wasn't busy, she wasn't dealing with customers- she was just standing there & we walked right past her. Now maybe I'm just being picky, but when I worked in the service industry I was always taught to thank the customer. It was their last opportunity to leave us with a good impression and they blew it.
I'm not the kind of person who complains unless something is really bad, so if you've read this rant then thank you. Bottom line- I will probably go back to Copper Blues for a drink as they have a great beer selection, but I don't think I'll eat there ever again.
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