BEWARE. My physician retired and all medical records were managed by this company. It's been 5 months and they've been unable to supply me with my medical records (5 months since I submitted my signed request... and I've called every few weeks since then). At this point, I will be going through the board of medical examiners to report the company and their poor practices. Any medical professionals looking for a partner in their management of medical records should NOT work with this company. The entire process has been completely unacceptable.