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  • The unpleasantness started when the person driving me pulled up so I could unload my bags. The surly valet wanted us to move and they were not friendly about it. The check in line was ridiculously long and they did not have enough staff. Contrast to Mandalay Bay where there is a staff person near the line, helping to direct traffic and answer questions. I asked if they had a phone charger I could borrow. (Hyatt provides this service.) I was told I could buy one. Internet in my room was slow. Engineering brought me an ethernet cable. Mac can't use one without an adapter, which they don't have. They offered to change my room to one with better internet, and I told the manager I could not do that until after 6pm. He said it would be fine until 8pm. At 6:30pm, I called about the room change and was told that room changes can only happen between 11am and 4pm. When I indicated that's not what I'd been told, they more or less said, "so sad, too bad." Awful customer service. Rude employees. The only good thing to say is the room is nice. But honestly, there are much better places at the same price point. I'd guess they treat their employees like crap and the stuff is just flowing downhill. The lighting in the room is dim and the lighting in the bathroom will make you look ill when youre looking in the mirror.
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