"The Elevator Operator Never Saw it coming"
I think so but, this is the reason why MOM and POP places that don't keep up with customer service will disappear.
I called first about car keys being programmed they gave me a positive GO.
When I showed up with my own Blanks for a 2015 Nissan and a 2008 Toyota FJ the owner gave me an excuse that my blank did not fit his machine and that my original key on the 2015 Nissan did not have a chip.
Gene's could not make the up-sale by selling me their own blanks so my business was turned away.
went to Home Depot (out of all places) they cut my Blank for Free for the Toyota and the Blank fit Perfectly, and programmed my Nissan Keyless remote for $69. with no issues.
You have the right to refuse business to anyone right?
well, that's a really ancient practice, keep up with the times, keep you industry alive.
Update your customer practices.