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  • Ordered take out. First off they completely screwed up the order. Left out the sauce I ordered and added sesame seeds when I specifically asked for the sushi withOUT. When I called to let them know and tell them I'd be coming back for the stuff left out (and to switch the sushi), I was put on the phone with someone else who pointed out that I wasn't charged for the things they left out and that we never said no sesame seeds. I nicely reminded her that in fact we did specify and we DID order what they left out. It really shouldn't have been a big deal. I wasn't pissed (I get it! Things happen) and was headed back for them to replace/make it right. Whoa! They do not know the term "the customer is always right", not that I required that, but what I GOT was No apology, no accountability, just defensive and horrifying customer service. They had no intention of replacing the sesame seeded sushi and were quick to rudely point out I'd be charged for the sauce they left out.... Just weird! I was a regular customer (my kids like their sushi, I do not) but they just lost us as customers.
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