This review is for an experience a few years ago. I wasn't in town at the time, but wanted to buy tickets for some friends that were here, and have them pick them up. I was disappointed by all the fees, at the end of it, I wasn't saving anywhere near half!! The customer service while I was on the phone was decent, and assured me there would be no problems when my friends picked up the tickets.
However, when my friends got there, they had to wait forever, and at first they didn't have the information! My friends were stressed out, I was stressed out... it eventually worked out ok, but the seats weren't even that great. I wish I'd dealt with the box office directly.