I love Firehouse Subs. I've been to many locations but this one. I walked in and it wasn't very busy. I was a bit concerned with the person working behind the register. She didn't know how to change an item that's been order. When I became the next customer I ordered a Medium Firehouse sub. I got a Small Steak sandwich that is not even remotely what I asked for. On top of that, given it was my birthday I thought I used my reward (free medium sub ). I was Told I wasn't going to be charged at the registered. Swiped my card for $0 payment and the receipt show nothing. The next day I was charged not even for the right sandwich at least. I'm disappointed in the customer service.