After stopping here on several occasions, I've yet to figure out the hype. It must be rooted in the tradition and memories this place invokes for a lot of Pittsburghers. All local soft serve establishments run together for me, and this one is no exception.
You'll get a good basic cone, a standard milkshake, or a decent banana boat, but it's otherwise nothing to write home about.
I still don't understand their system either as different cashiers shift in and out of the 4 windows. Some people pay when ordering, some when the items are ready to be picked up (cash only mind you). There is always general confusion about who's order belongs to whom as they are typically busy.
It's a Pittsburgh staple though, and worth the annual visit.