Honest, trustworthy, respectful. I called to price a potential repair on my car. This was the only place (out of several) that would give me an estimate on the phone: all I wanted was ball-park, they gave me the information.
Luckily, it ended up being a battery connection issue, but their treatment of me stayed with me.
They take appointments for oil changes and honor them! If walk-ins come in, they have to wait. I have made appointments at a dealership and at another chain repair shop and waited hours (3 1/2 one time) because my appointment was not honored over walk-ins (that arrived before my appointment time, thus bumping me). They do not bump appointments, so you know your car is going in when you arrive.