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  • Used to be mediocre, but now getting worse. I've used the service occasionally over the last two years. At first, there was always a forgotten item or two (but I was always billed for the missing items). This required a phone call to an 800 #, a fairly lengthy wait, and then going over the entire order with the customer service rep in order to be credited for the missing items. This problem cleared up after a while, but then there were quality issues--a leaking bleach bottle and melted ice cream were two major ones. I stopped using them for a long time, but the emails continued, so I decided to give them one more try--it is a time-saver, and it's also good for Safeway since I have to spend a minimum of $150 to get free delivery. I placed another order on Thursday, 11/3 and checked the box for a two-hour delivery window (10 a.m. to 12 Noon) on the next day, Friday, 11/4. At 11:25 on Friday morning, I had a call from the driver, saying that they were "running late" because of processing problems in their facility, and that my delivery would arrive "between 12 Noon and 2pm"--it arrived at 2:05pm, so I spent more than 4 hours waiting for something that was supposed to be delivered within a 2-hour window. In addition, 3 of the items that I really needed for the weekend (18 total quantity) were not delivered--just the note "Out of Stock"--so now I get to go to the store (NOT Safeway, but a different store!) to pick up these additional items. Since saving time is what this is all about, I'm giving up on Safeway delivery completely and blocking future incoming emails that the store will undoubtedly be sending in order to get me back.
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