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  • The day I signed up for services I called to make sure everything went through without any problems. John with a heavy middle eastern accent signed me up for another account and told me I would not get the promotions but that I needed to pay for services and call customer support to be reimbursed in order to get the promotional pricing for internet. He then signed me up for not only another account entirely but also services I did not even know about. Not approved. I then received two modem/routers, I called, the man said send it back. I had to find a UPS store somewhere in order to drop it off because CL does not pay for the pick up fees. Inconvenient. Then I got two "order confirmations" in the mail. I called, spoke to someone with a heavy middle-eastern accent who did NOTHING for me but say he could send me to the billing dept or the services dept to cancel one of the services. He ONLY tried to sell me cable. Not OK. Then two gentleman came to my door promoting CL I'm assuming. I explained the entire situation, they took down my number and account numbers and said they'd call me the next day. They never called. I received my first bill, it was for the wrong services, not what my total was supposed to be. I called AGAIN, spoke with a very helpful lady named Kendall. AGAIN I explained everything, she provided me with a confirmation number for the cancellation of the incorrect services/bill and explained to me what would happen next. She is the ONLY good thing this company has provided me in terms of customer service. I don't know why it is so difficult to speak with someone who can fix a mistake like this. STOP pushing cable on people who DO NOT want it and take care of customers when they have these concerns!!!
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