I came in without an appointment, and they were very nice and accommodating, but they insisted on doing my nails at the same time as my pedicure. This would have been fine, but the gel manicure looks awful and gloopy. I had a few hangnails (not their fault) that they made fun of and ultimately didn't address. My pedicure is fine, but my gel mani looks awful.
Update: the gel nails started peeling on the plane.