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  • I wish I'd read these reviews before I bought a round-trip ticket on Gray Line Airport Shuttle in Las Vegas. Do NOT buy a round-trip ticket. ($13). As instructed, we called 24 hours beforehand to book our shuttle back to the airport and spent 6 minutes on hold doing so. (Goodbye pre-paid phone minutes!) Along with another couple (independent of us) we stood outside our hotel (Flamingo) for 20 minutes before the shuttle was due to 30 minutes afterward, and there was no sign of it. We were advised by another shuttle company captain to take pay for a different shuttle company ride and try and get reimbursed by Gray Line. We did this as we didn't want to miss our flight. At the airport, we stopped by the Gray Line booth and were given forms we could submit by mail for a refund. We've sent those off, so we'll see if we get a refund. It would have been nice if they could have issued a refund there and then. The original trip from the airport to the Flamingo went well, but be aware they go to several other hotels first before yours, unless you're lucky enough to be first on the list. Gray Line Airport Shuttles need to seriously assess their operations. DO NOT USE THEM. **Update: After submitting an application by mail, I did receive a refund for the one-way portion of the ticket. I think for the hassle, they should have given me a complete refund. **
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