| rev:text
| - NEVER book a flight with FlightNetwork. My experience with this company has just been disappointing, stressful, and way too complicated.
FlightNetwork is an agency like Expedia so they have no control over the airlines but can speak directly with them. The following events happened between 12:55pm and 4:10pm on November 3rd, 2016.
1. Booked a flight from Toronto to Guangzhou for $2,178.26, received the Flight Booking email and made an account with their website.
2. Received a call from a representative (ext. 2911) telling me that my payment didn't go through due to a problem with my credit card BUT I called my credit card company and they said FlightNetwork never even tried as there was no sent transaction. Also confirmed the day before to check if my card can handle such a large transaction and yes, my company confirmed it can.
3. Called back and they told me they could give me the same flight but for $400 more.
4. Asked for the manager (ext. 2547), who then told me it wasn't because of my credit card but because of high volume of traffic with the airline that they couldn't honor the original price so now it's not my credit card's problem but instead the airline's problem and not the FlightNetwork agency.
5. Tried booking again on their website for $2272.26 and got the flight booking email again. Called the manager back to make sure this time they would honour their price but no, they said the booking wasn't confirmed. He gives me other options on the phone but what's the point of having a website if they're actually all unavailable and has false information? To make you book at a lower rate, gather your credit card information, then call you to say they can't book it but here's a higher rate? Unbelievable. Their website is completely unreliable.
6. So I tell him I want another flight I found on their website. He needed me to tell him all the stops and flight times for my round trip with 2 stops each. I didn't get why he couldn't just check the flight himself when it's literally the first search option on their own website for my dates. So after about 10 minutes of confirming every single stop, departure time, and arrival time, he books it for me and tells me I will receive a call in 5 minutes from the actual airline.
7. 20 minutes later I received no call from the airline so I call back to FlightNetwork to see what the problem is this time. Tried to call the manager who booked the new flight for me but he wouldn't pick up so I called the first representative I spoke to. He then asks me to confirm the newest booking but it was suddenly a completely different airline! He then puts me on hold for another 10 minutes while he confirms with his manager. Comes back with the correct information but by this point, I'm incredibly fed up with their customer service. I told him to cancel everything because he didn't receive any confirmation from the airline yet and I found exactly the same flight on Expedia without any of the headache AND it was even cheaper.
Booking with Expedia took 5 minutes and no hassle. None of the confusion, frustration, and stress. If you want to avoid being on the phone for hours, if you want to avoid massive headaches and frustrations, if you want to just book online and avoid all the hassle, DON'T BOOK WITH FLIGHTNETWORK AND BOOK SOMEWHERE ELSE.
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