Came here for our Anniversary last night and i will not be coming back. It was my first time at hugo's cellar and unfortunately it was my last time too. I noted when I made the reservations that we were celebrating our anniversary and it was not acknowledged at all by our servers, the sommelier did say happy anniversary after we said we were celebrating.
I was so excited to try hugo's cellar and I'm sad that it was such a disappointment. We got there early for our reservation so we could go to a show. We got seated right away, got our drink orders taken after a few minutes and didn't see either of our servers for almost 30 minutes. Nobody even acknowledged that we were just sitting there waiting for our server.
My boyfriend asked an employee about getting our order taken, they didn't know who was our server, he came back to the table and we waited like another 10 minutes for one of our servers to come to the table. We told him that we wanted to order an appetizer but we were running late now since we had waited for so long. He didn't even apologize for leaving us sitting there for over 30 minutes. We had to skip the appetizer and order the main course. We got the included tableside salad but I felt like I had to rush while eating it.
I work as a server and am not unreasonable but I expect good service, even an apology for making us wait and an acknowledgement of our anniversary would have been nice.