As far as product is concern, this is by far the best bubble tea you can get in downtown Toronto which explains the premium pricing (4.20 for a small, 4.70 for a large and I believe 5.20 for the World Cup giant cup). Though I recommend the Chatime Roasted Milk tea, they have a huge variety to choose from.
From a service perspective, they are generally quick with the line (which can literally go into their washroom at times). It is uncommon to see this place without a line which makes me wish they had a bigger location. The fact that they renovated and added new wall decorations does not help as they did lose some space for standing in line or seating.
They are also part of the vicinity loyalty program which doesn't seem to have much traction here. I honestly only use it for Chatime.
Other than that, the huge lines and lack of space are the only bad things I can point out about this place. It is the best bubble tea franchise in Toronto as of right now though I wish they would grab a bigger location (perhaps take over that Bubbletease across the street?)