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  • In the food court at Excalibur hotel & casino.. Lots of chain restaurant choices. This experience is one of the reasons no one should eat at one. Poor customer service.. Breakfast combo includes the sandwich, coffee and 1 side. Sides listed included hash browns, grits or sausage gravy.. When I told the cashier I wanted sausage gravy as my side, she charged me for it.. Full price! Like an additional side! When I questioned her, she asked another employee and she stated "that side isn't included in out combos". Really? It clearly is listed like it's included. Clearly misleading and false advertising! I refuse to be played as a fool and pay extra! I realize it's "only $2.69 extra but times that by millions of customers.. Poor business model.. Shame on Popeyes!
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