I recently hired Molly Maids for a "move out" special. I spoke with Linda at the office and she told me the hourly rate of $75 and that the service normally takes between 1 1/2 hours to 2 hours to complete the job.
When the two maids show up, they are barely ten feet into the home and they are telling me it will take them at least 4 hours to clean the house without even seeing the kitchen or going upstairs at all. Typical "bait and switch". After some discussion, I agree to 3 hours worth of cleaning. I could see in their faces the disappointment.
After the 3 hours had passed, I returned to the house to find the job only half way done. Linda had sold me on all of the "extra details" that would be done, none of which occurred. Basically for 6 person hours of work, they cleaned the 2 1/2 bathrooms and the kitchen. What a disappointment! I couldn't complain to them or they would've wanted more time and money.
I called the office back the next day on a Saturday and again spoke to Linda and expressed to her my dissatisfaction with the service. She was very apologetic and told me that the office manager would call me back on Monday.
The office manager Alma called me back on Monday. I express to her my dissatisfaction with the cleaning service and the amount of work the accomplished in 3 hours. She apologized, but basically said the home was too dirty to get it cleaned with the level of detail that THEY TOLD ME they could do in 2 hours, again without even seeing the home. Basically she was saying their was nothing she could do for me unless I wanted to pay mor money.
I told Alma that I was not happy and that I would never use Molly Maids again. She apologized and said she did not want to lose me as a customer. Well Alma that is not true. If you didn't want to lose a customer, you would have finished the job that your company promised.