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| - I really hate to write a bad review about any company, but I felt I must give feedback on my experience with the va. I really had faith and hope that the Phoenix Va would take care of me and for the most part I was taken care of, up until my case went to the general surgeon. My primary care doctor at the Gilbert location is fabulous and I've never had a problem with the Gilbert location. I gave two stars and wish I could rate the nurses that I had while I was admitted separately, because the nurses I had really fought for me and took wonderful care of me while admitted. While admitted I had a nurse named Manuel, who is one of the best nurses I've ever had at any hospital. The gi clinic at the Phoenix location is also full of wonderful staff and they took great care of me. My issue lies with the general surgery and patient advocate portion of the hospital. The rest of the staff treated me with great protocol and care, but when my case went to general surgery it just pooped out from there. I am down to 99lbs and have been sick with liver/gallbladder issues since January. My case was time sensitive due to not being able to eat and I was supposed to be on the urgent surgery list but the general surgeon's office basically made me feel all of the hard work all of the other staff put in a complete waste of time because today I had to just finally give up and find a surgeon outside of the va who WILL take care of me. My doctor requested surgery and the general surgeon denied me the first time and required a full gi work up so I did that. Finally was told I could schedule the surgery and no one would even review my case. They literally waited until the last day they had to review my case, didn't even call me as they were supposed to when I was eligible for my consult, and when I did call to schedule I felt like a burden and no one cared about my condition or the time sensitivity of my case at all and told me it wouldn't be until a month and a half later when I could even just get the consult for surgery, not even the actual surgery. It was easy to tell they did not care about their patients at all, but then again I don't want someone operating on me that doesn't even want to. At the rate they were heading I probably wouldn't have had a surgery date for three or more months. So I contacted patient advocacy and they never called me back so I called again two days later and someone finally called me, took my case and then never heard from them again. I can see now why people die waiting for treatment at this hospital and the worst part, the checks and balances system put in place doesn't actually work so veterans have no one to go to at this hospital if they are in a bad situation. I'm so thankful tricare took over my situation and they got me into a doctor same day when I told them what was going on. The doctor I went to outside of the va reviewed my case and put me in for urgent surgery because she said my case could not wait due to the condition I'm in being life threatening at this point. I'm just so disappointed and can't believe everyone was right about the va here. They do still have a ton of issues that need to be worked out. I'm so sorry to the veterans who's only choice is going through the Phoenix va. I will never rely on them again. My grandfather has been by my side through this situation and he works at our biggest regional hospital back home. He made fun of me for thinking that the worst va in the country would take care of me. I don't blame him because he was right too.
Update: had surgery through tricare, but because va delayed my care so long my recovery will take me months compared to most patients who are able to recover in a couple weeks because they have the weight to lose. I'm struggling to survive because I was 97lbs surgery day and all gallbladder patients lose weight after surgery so I'm struggling to sustain and not continue to lose. Patient advocate called and apologized to me and NOW the general surgery scheduled me for surgery without even contacting me? I got an appt slip in the mail that I didn't even schedule. So out of the loop they don't even know I've already had surgery even after I called to speak to one of the people who delayed my care because they have ruined my body, my family life, and my normal life due to delaying my care for so long. Never will forgive them for this care.
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