First of all, I am beyond puzzled by these reviews that have anything negative to say at all! I've been here 3 times and I have thoroughly enjoyed each visit!
The decor is beautiful, clean, and modern. They always have an impressive drink selection (beer/bottled sodas/shakes/a cool soda machine) and I think their menu is fantastic.
Maybe I don't care so much about "thin burgers" because I don't have a huge appetite, but their burgers have never BOTHERED me in any way. I mostly get the chili cheese dog because it's so good! Also, the fries with Cajun spices are what dreams are made of.
On my most recent visit, the girl working behind the counter was so adorable and pleasant and helpful! Customer service is a BIG DEAL. Along with good food, that is what people remember from their visits. It's so important that restaurants employ kind and knowledgeable people and that has always been the case here in my experience!