Usually I would say I love this resort but this was a bad trip for us. We are timeshare owners at this resort and are very sad about the way we were treated. The air was not working properly in one of our rooms for the first 24 hours of our stay. It took 3 separate crews to get it working again. The coffee maker, ironing board and toasters in both room were broken. The pool was dirty and the housekeeping staff came 10 minutes before check out and stared at us in the doorway until we left the room before check out time. I tried to express my issues at checkout but it fell on deaf ears. We love coming to our timeshare every year but this time we were disappointed.