My review has nothing to do with the care I received. My anesthesiologist was great.
I'm very upset about their billing practices. I paid for my services the day of my surgery; not knowing this did not include anesthesiology. I never received a bill; not one. Not ever.
This weekend I received a bill from a COLLECTION agency stating I had not paid my bill and it would affect my credit score. Of course, I immediately called Valley Anesthesiology this morning. I was informed they had sent me 4 bills, but all had been returned because they had my WRONG address. Rather than pick up a phone and just call me to get my address..they sent me to collections. The girl's excuse was they are TOO BIG of a company to verify addresses; so they automatically submit them to collections.
Horrifying...when I looked at the address the collection agency used, it was not only ALSO WRONG, it was completely different from the one VAC had used. Thankfully, my mail carrier knew my name and got it to me.
Of course, I paid my bill immediately, but clearly, my credit is of no importance to these people. Poor business practices leave clients at risk for no reason other than laziness in verifying an address; which they could have done with a quick phone call, or a call to my physician. I don't feel the excuse I was given is a good one at all.