I've never had bad service here and I actually enjoy eating here for lunch because the only wait is the line. My sandwich is always ready within 2-4 minutes of when I order it.
I like the staff cause they always seem to be in a good mood and they normally play good rock/alternative music. Although, one day they were playing that annoying Friday song by Rebecca Black and some teeny pop crap... manager must have been out that day. Whatever, food was still good!