Dr Gill was very professional and told us our dog was diagnosed with a heart murmur two years ago. He showed us on the screen where and the year he was diagnosed. Strange that we were never told and when I got home to read previous paperwork there was no mention of a heart murmur. Donna the receptionist notified us from the get go that they were running behind since a previous appointment came in very late and that made the rest of the appointments late. Every 15 minutes Donna and Cassandra the vet assistant kept us informed as we waited almost an hour. Cassandra also kept us informed about how much time she thought we would have to wait as they kept giving our dog loves and talked to him like he was their own dog. Finally when we made it into the room Cassandra and Dr. Gill answered all of our questions and kept us in the loop as they gave our dog his comprehensive exam. Dr. Gill also explained another plan that he said we should consider to save money regarding the heart health of our dog. Can't say enough about their services. Even people that worked there came by smiled and talked to us as we waited. Asking if they could do anything for us. Great experience and we have been to another Pet Smart in the valley that was nothing like this one.