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| - What a disappointment!
Although we understand this is a brewery, we were out to dinner that night, and we spontaneously decided to visit this place.
My low rating does not reflect the beer quality or price nor quality of the food, even though the selection was poor and minimal.....but the service from multiple employees.
From the moment we entered the bar, no one was there to greet or seat us, we stuck around for a good 7-10minutes, in the meantime had a chance to grab a random menu we found lying around and review some of the food options. Eventually when we were approached by one of the staff members we asked what the gluten-free options were and if there were any. We were reassured that there are many items and the restaurant was able to accommodate, the woman at the front pointed out the items that could be gluten-free and I felt we had enough options although poor, as in fries, wings and burger.....still, we decided to stay seeing as we were hungry and really needed to eat something - pretty much anything at that point. After being seated it took our waitress a good 10 maybe 15 minutes to arrive and greet us. At that point we ordered our drinks and peptides to start, long story short- my drink was brought to me after a few sips, I realized it was the wrong drink, the waitress took our order over a tablet, and perhaps put it in wrong, maybe she misheard due to the loud atmosphere, she was insistent that it's what I had ordered I had suggested that the drink be corrected and she said she would be right back with the ingredients. .?? Our waitress was gone for a very long time and when she arrived she was asking us if everything was OK if we like to make our orders, clearly forgetting about my tiny martini which was wrong....at that time I said I have change my mind about my drink since a good 20 minutes has passed the ice in it had melted... (yes there was ice in it?) and she was supposed to correct it and I would like to now send the wrong cocktail back and have another drink that I would like more than the drink she had chosen for me which was not what I wanted to begin with. A little while later she returns with that same drink and says we cannot ACCEPT it and take it back we have tried to fix it and here you go ,?!!! To our surprise....I said the drink was the wrong one to begin with I wanted it corrected 20 minutes ago but my final decision now was to send it back and to have something else. Also we had ordered appetizers which took a good 45 minutes to arrive mind you it was 1 pound of wings which was about 6 pieces and we ordered the appetizer muscles. The wait was ridiculous the service was below standard the food quality was OK nothing to write home about but most importantly we were very upset about the service and the wrong orders also the fact that the waitress rrefused to correct my order and take the wrong order back, no manager came to speak to us no manager came to reassure us about anything. At that point we decided to send a drink back and now not order anything else not even our dinners we finished your appetizers paid and left we ended up going next to door to go for IL FORNELLO and had a great dinner I would not come back to this place nor my husband, we would not recommend it! the menu selection was poor as is- and from the items that were supposed to be gluten-free 90% of them were actually not and I was only made aware of that issue long after I placed my order for example anything deep-fried apparently is not gluten-free because they only use one fryer most restaurants have multiple fryers. And the women in the front was clearly clueless, and misled us! And the only thing off the grill was a steak. that was an embarrassing selection of a one page menu never again!
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