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  • I gave two stars instead of one(or none for that matter) because 2 out of the 3 suits ordered were actually really nice. Me and two of my brothers came here for suits. My oldest brother was getting married and we were hoping for the best. Our younger brother was hesitant about paying so much for a suit. We convinced him to go with it anyways for more of a bounding experience and because we figured these suits would be waaay better then some off the rack boxy thing. We all got custom suits. Gus is obviously very knowledgeable and has been doing it for a while. Unfortunately that is also where his weakness is. My brothers and I don't usually like the typical style which is why we went with a custom suit. When I gave Gus my options he fought me on several, not because I just didn't know about the material, but because he knew what was trending and more popular and I didn't. After spending 20 minutes of hearing him explain how that many breaks in the legs is not whats trending I insisted on MY CUSTOM suit being the way I wanted he finally said fine if that is what you want. After filling out my paperwork we realized he was putting my options on my brothers paperwork. To fix the situation he just ripped the paper off and swapped them. The suits arrived and we went in to check them out. He handed my brother(the one that didn't want to go here in the first place) "his" suit and when he opened it it had a jacket with two buttons. Since my brother knew he didn't want two buttons since the beginning, you know when he told Gus only one button and he argued with us for 15 minutes because one buttons are for tuxes and we didn't know what we were talking about. Short story long, between me and my two brothers we spent about 4500 for 3 custom suits and only two were done "custom" and the way we wanted. When we told Gus about the button being wrong he said well that is what is on the paper. We tried explaining that two button was NEVER what he wanted to which he repeated well that is what is on the paper. We tried explaining to him that he had messed up the papers and that he must have put the wrong option because thats what he was trying to push on my brother anyway. After arguing for about 30 minutes he said well we can just remake the jacket. We thought we resolved the issue but he proceeded to say that we would need to pay 700 for the remake. It was clear to us that Gus could make no mistake because he just knew so much. I was extremely dissatisfied about the situation and outcome. Go here and there is a 66% that you will get exactly what you ask for. When paying any amount especially the amount this place charges, anything less than 100% accuracy or even 100% willingness to correct the situation is just plain wrong.
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