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| - This "resort" was the filthiest place I have ever stayed in ever. DO NOT STAY HERE.
I would not call it a resort; it was a glorified motel. My mother reserved two rooms, a suite and an adjoining room. Shortly after arriving, I noticed that the bottom of my children's feet were black. It looked as though they had been running around outside for hours, only they had been running around the hotel for only a few minutes.
We called the front desk to clean the floors. We were told they had this issue before. In my head I thought, "So then why is this still an issue?" A lady shortly arrived after to "clean" the floors. She poured cleaner on the floor and pushed it around with a worn out mop. I took a paper towel to the floor. It was still incredibly filthy. I started to look around. EVERYTHING was disgusting and worn down.
The cabinet doors looked like they had never been clean. The bottom of the chair legs and table legs were covered in grime. There was an excessive amount of dirt and dust build up in every floor corner. There was dirt and stains all over the doors and light switches. The baseboards were visibly covered in dirt and dust. The whirlpool tub jets had never been cleaned - they were all covered in a thick layer of grime. The shower heads had never been cleaned. There was dust all over the end tables and lamps. There was broken glass in the kitchen. There was writing on the wall in one of the bathrooms. Holes and huge dents in the wall.
We called the front desk again to discuss the issue. The reason given to us was obviously their go-to excuse for the filth they force their customers to endure. We were told that the cleaner they use draws out the dirt so that no matter how much they cleaned the floors, there would still be more dirt... But that doesn't explain the rest of the rooms filth.
I decided that I would clean the room myself. We bought a 4 pack of Mr. Clean Magic Erasers, a large container of Lysol Wipes, a large pack of Wet Ones wipes, Swiffer Wet Jet sanitizing cleaner, a Swiffer Wet Jet steamer mop, 3 packs of 20-count Swiffer Wet Jet floor wipes, and a can of foaming Lysol bathroom spray.
I ended up having to use ALL OF IT. It took me four and half hours to clean everything except for the tub jets in the adjoining room. At that point, I was exhausted and beyond angry. And, despite what they said, it was possible to get the floor clean. You would think that would be the end of the problems, but no.
There was no hot water. I called them and they said that it had to do with there only being one water heater for both of the rooms we were in. If we wanted hot water, then we would have to wait 20 minutes after someone else showered. That they could not adjust the water heater because it would be too tedious. If this is a resort, then there should not be a shortage of hot water. But, I said okay. I then tried running a bath for my kids that night (before anyone else showered) and it was lukewarm at best. I called again and this time, was not satisfied with their excuse. They sent a man over to help. He told us that apparently, the water heater for the room was not big enough for the tub. He did manage to fix the issue though.
Then, we noticed the ants. Then, the ceiling in the bathroom started to fall down (I took a photo of it, but by the end of stay, it was much worse than what was pictured). The oven in the kitchen reeked when we used it. Even the pool was in need of cleaning. My daughter lost her earring in the pool so my husband opened a vent to see if it may be in one. It was incredibly disgusting. We didn't bother looking in the rest. The jacuzzi water was lukewarm at best.
The staff here was very polite, but that is the only redeeming quality about this place. It was very apparent it was not the staff at fault, but the policies they had to follow that were to blame. Whoever owns this "resort" should be ashamed of how they run this place. I will never stay here and I will tell everyone I can about this experience with Westgate. I just wished I had taken more photos to expose this motel for what it is.
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