I have been coming to Francis and Sons for over four years now and have had a great experience every time. Ray, Moe, John, Marlene, Cheryl, and the outside crew have always been friendly and helpful. Even when the main drive chain broke and Ray had to come in on his day off to fix it, they hand washed every car that was there while that happened and they handled it very well. The ticket writer almost always upsells, and does it very well. I like a clean car and I like Francis and Sons to clean it.