My husband had an outpatient surgery done. The admitting lady was by far the most professional, helpful person you could ever hope to work with! The entire staff performed top notch. The one-star deduction is for the facility. The floors were filthy, windows had greasy head prints from people leaning back in their chair and resting their head on the window. Tables were sticky. Not one hand sanitizer dispenser had any product in it, including the one in the snack bar. The menu was decent and food good; the free water with orange slices is a nice touch and quite welcoming since a hospital environment always has such dry air.