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| - By far the worst internet and some of the rudest people I've encountered since arriving in Arizona. I moved to the north side of Mesa last October and was told by neighbors that they all used Cox for internet and cable needs, as they were the biggest service provider in the area. For the most part I only use Netflix and Hulu when watching TV, so my main concern was really about finding fast internet. I'm a full time student at ASU but also take quite a few online classes, so having internet that would keep me logged on and that would run fast was imperative.
I had Cox come a few days after I moved in to set up a 2 band box that was supposed to deliver high speed internet. Between my roommate and I, we each have three devices that would use the internet, but never all at once. The technician who came to install our box said that having that many devices connected would be perfectly fine, and just as long as all six weren't being used at the same time the internet would run great. Wrong.
Within the first few days both my roommate and I had trouble getting on the internet on our laptops and staying connected once we finally got on. We never had more than three devices on the wireless while we were doing classwork and it was still a struggle to get connection. We knew it the box had just been installed, and maybe we got a faulty product. Whatever, no harm done, we just called Cox to see what they could do.
5 days after the installation of the first box, we got a replacement installed and the tech said the same thing as the last one, if we didn't run all six devices we would be just fine. He also checked the main box in the neighborhood and all of our connection points, and said all the cables and such looked good, so everything should be good to go. Again, wrong.
We gave this box a little over a month and still could not get a solid connection. Every fifteen minutes or so of us being on our laptops, we would have to turn our wifi off and reconnect because we would lose connection randomly in the middle of working. I tried using an ethernet cable as well to help, and it did nothing. My roommate and I both spoke to customer service reps from Cox and they said that this problem had to be coming from our end, as their system showed that the connection was working fine. After quite a bit of back and forth with a lady, she finally said she would send another tech out the next day to install a different box, even though it wasn't the box that was at fault here. Now I'm angry, but I tell her fine, send another tech tomorrow.
The tech was scheduled to come anywhere from 10am to noon. My roommate is a nurse and works from morning to mid afternoon, and I had class from 8am to 9:30. I knew I'd be home in time to let the tech in when he got there, as I'm only about a 20 minute drive home from campus. As I'm sitting in class at 8:30, I start to get phone call after phone call from a number I don't recognize. After the fourth call, I walk outside of class and call the number back. It was the Cox tech, saying he has been at our door for 15 minutes and nobody has let him in. I told him my roommate was at work, and I was in class at 9:30, and that's why I scheduled him to come between 10 and 12. Nobody was home. He then becomes very angry, telling me he had a schedule he needed to follow and that he was at the house now and wouldn't come back, so someone needed to let him in. I again reiterated the fact that I was in the middle of a class, and would not be home until before 10, so he needed to come at the time he was scheduled. He then told me he would not come back at 10, and to get someone else to set up our box in a time that fit into our schedule. EVEN THOUGH HE WAS SCHEDULED TO COME AT A TIME THAT FIT INTO MY SCHEDULE.
After than incident we were completely done with dealing with Cox. We talked with the nice older couple next door and they have been letting us use their wifi, and we haven't had any connection problems since.
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