Never again will I buy glasses for any of my kids at Visionworks. Every time I come in to get my children's glasses fixed, it's always a mystery as to where the protection plan is that I purchased. It takes about an hour just to figure this out even though this plan and the glasses were all bought at Visionworks. Their protection plan is also pretty terrible compared to Eyeglasses World where we also have purchased glasses. Every time something happens, they require $20. When we went to Eyeglasses World for the same issues with both frames, not only is there protection plan free every times, but they have my son a temporary frame and lenses to wear while both of his were getting fixed. Stay clear of Visionworks. Go to Eyeglasses World!!!