| rev:text
| - I bought a 2016 Jeep Compass in October. Less than a week later, one tire started losing air. My husband added air a few times then decided to take it to the dealership since we had purchased tire coverage when we bought it. They said there was a slit in the tire and wanted to charge us (even though the tire coverage would cover it 100%). He refused and said he'd buy a tire elsewhere. I pulled the paperwork and showed we had coverage - so he took it back with the paperwork where the dealer then replaced the tire.
Fast forward a month - December - the Jeep is just under two months old. We took it back to the dealer for an awful noise when we back up. The dealer confirmed that it made this awful noise but said there was nothing they could do. Not only that, they had us waiting well past the time they told us the Jeep would be ready. To make up for it, they offered two free oil changes (in addition to the one that came free with the vehicle). My husband used the free one from when we purchased the vehicle earlier this year. Two weeks ago, he took his Jeep (the one with the horrible squeal when you back up) back into the dealer for the free oil change - only to be told we didn't have any remaining oil changes so they charged him. The service man who promised them to us never noted our account apparently. We wouldn't have gone to the dealer for an oil change if it wasn't free.
I sent an email to the service manager on a Friday to complain about the oil changes we didn't receive. The following week, I hadn't heard back so I sent a message from their website asking for an email. I received two phone calls, one from a service employee (not the manager) and one from our salesman. I also had sent a private message to their facebook page hoping their social media manager could help. They replied and said I would receive a message from the service manager that day. I did not. The following Monday, the service manager repllied and stated he had been out of the office but that he would pull my file and would email me back that afternoon. I understood being out of the office so I gave him the benefit of the doubt. I still have not heard back from him. I'm so dissapointed in this dealer - there are better service departments out there. The sales team and financing team were great, but I will never purchase from this dealer again. In fact, I purchased a new car for myself (the Jeep was for my husband) earlier this year and did NOT choose this dealer. Stay away if you want support after your purchase!
Update: 7/15/16
The service manager finally contacted me after me trying multiple ways to get in touch with him. I was promised a full refund of the oil change package we paid for since we were supposed to get free oil changes. He sent an email on 6/28/16 offering a refund. I still have not received it. He keeps blaming things on emails not going through or going to junk folders. In that area of business, you should be checking your junk folder frequently (at least daily). I can't trust a dealer who can't provide the refund I was promised weeks ago. I can't wait to trade the Jeep in and buy something else from a more reputable dealer.
Update: 8/12/16
I still have not received the refund I was promised on 6/28/16.
Update: 9/2/16
I received an email on Friday, August 26th (after I contacted the dealership on Thursday the 25th) from the service manager that he was sending my refund and I should have it mid week. I still haven't received it. I am sure he will blame the post office, however, given his track record with me, I am sure he forgot and never mailed it. I can't wait to trade this Jeep in and be done with this dealership!
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