This place opened up recently close to where i live, even though i go usually to this another place for waxing which is way too good but i was tired today to go there as its far and thought oh Nuvo nails is right below my place so i will just go there and get my underarms waxing done. I first walked in but they were all occupied which is understood as busy season so i went home n called them to book an appointment on the same day for 7pm they said ok come at 7 when i went there they were still occupied and i told one of them that i came earlier and called to book an appointment she stared at me face then said u will have to wait i asked ok how long will that be approx? She asked her colleague who replied to her in their language and they didnt tell me what time so i just sat there and started waiting. I sat for 20 mins then asked again how long will it take approx to which she replied about 20 mins after which i had to walk out :) i found that unprofessional! They had no idea about the appointment, the prices are also higher than most places, even though its so close to my place i will not go there again and not recommend it