Just got my brand new ring back today from being resized and it is now missing a diamond and is dirty. Poor customer service. I waited 30 minutes to pick up my ring and noticed and had to wait another 30 minutes to get it sent back in. 'Hope' the customer service person tried to give me a different ring size 7 (not my size). The whole reason I came to this location is to get it resized for a smaller size. Why would I take a bigger ring?!! Not satisfied and I would never recommend Zales to my family or friends.