I bought my car in Cali from a dealership that I actually loved. Since it's out of state I come here for my oil changes and maintenances.
It's always a long wait here, even if you make an appointment. My last two visits have not been very pleasant.
Two visits ago I went where I usually go for my oil change only to be told it's now to the right. I went down there and sat awkwardly in my car for 5 minutes. Nobody approached me so I got out and went up to someone. I did the 7.5k mile service. It took almost an hour and a half. Double the wait time they give you, at least.
Last time I went here I called beforehand to get pricing on the 15k service plan. I was told $149 + tax. I got down there and then was told $189. I told them that I was told $40 less on the phone, so she agreed to charge me what I was told. I go inside to wait and 10 minutes later a man comes and tells me that I was misinformed but wait...he has a $10 off coupon!! Great..... Still $30 more than what I was told. Long story short, I cashed out and still paid $202. With taxes, I should have paid $204 and my generous $10 off would have made that $194. So what I'm saying is that not only did I pay $50 more than I was expecting, but they also added an extra $10 in my bill to make it look like they were doing me a favor by taking $10 off. Real sneaky!
At this point I had enough and just wanted out. Keep your extra $10, $40, whatever. There are other dealerships around, skip this one. Dishonorable.