"Well we've taken care of your dinner." Your right sir. That's because I never ate it.
My experience this evening sitting at Keegan's Grill was abysmal. We were excited about trying this local restaurant. When we arrived I ordered the Bacon Wrapped Pork Tenderloin. Service was quick and our server was sweet. However, when I received my dish the pork was raw. I called the server over she took it back to the kitchen right away. Unfortunately, when the kitchen refired it they brought back the exact same dish. The previous raw tenderloins that I had cut into were dry and the sides that I had previously cut into were sent back to me as well.
I called the server back over and sent the dish back. I thought it was quite unacceptable that my same dish was sent back to me.
The manager came over to discuss the situation after the fact and simply stated, "Well we've taken care of your dinner." No mention of replacing my dish was discussed or of how he as a manager if this Keegan's location could rectify the situation. And sir, you are correct that you shouldn't charge me for an inedible dish, especially one that was sent back.....TWICE.
Unfortunately, due to management's failure to handle the situation appropriately and the kitchen's failure to cook meat to the correct temperature I will not be back to this establishment again.