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| - I want to give a 2 star, I really do, but as you read on, you'll see it's probably just 1.
The main reason - poorly managed!!
My family and I came here THE DAY BEFORE Cinco De Mayo, for my mom's birthday. I called earlier in the week to make a reservation. When my parents showed up before my husband and I, they said they didn't have my reservation. I guess the hostess gave a little attitude about it but quickly changed her tune. It was packed in there (there had been a motorcycle rally as well as a concert about to start at the arena next door), so they sat us upstairs, first in some dusty booth, then in the corner of their upstairs loft, by a bar that didn't have a tender.
We ordered 4 drinks and 3 shots, and our dinners. They gave us complimentary guac and salsa with chips to offset the losing of the reservation.
THIRTY minutes later, our FOOD came out. Where's the drinks? We asked. Finally some busser brought our beverages about 10 minutes after we got our food. They must have heard our grumbling, on top of our waitress yelling at her manager about how poorly the night was being run there, because a manager came to our table to apologize and offered to comp our drinks.
Our waitress was very sweet but unfortunately spread thin due to how busy it was. This restaurant was not prepared, but I'm curious - they ARE aware of local events going on, AND it was CINCO DE MAYO, AND they're a MEXICAN restaurant! HOW do you NOT prepare for that??
Waitress definitely had our best interest, and like I said, tore her manager a new one saying that waiting that long for food/drinks is unacceptable. I guess they only had TWO bartenders working and the waiters had to get in line to submit their drink orders. WTF??
I felt so bad for my mom because I PICKED this place to bring her and the family for her birthday dinner. She said it would make for a funny story years to come.
Best part - comped drinks.
Worst part - everything else, ESPECIALLY POOR PLANNING ON MANAGEMENT'S PART!!
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