This is in response to Luis M's review of OUR customer service. We had our entire shop working on your order. The mistake was unavoidable and we worked so hard to make it right plus the owner bought you a new set of glasses. We all stopped what we were working on to get your glasses done that day. It is our busiest time of year too. That is exceptional customer service and I know, I have been in this industry for over 20 years. The only concern was we don't give back the merchandise that you say was damaged, especially when we buy you new merchandise. However we gave the damaged stuff back anyways. Once again, great customer service.