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Splash representative asked that I edit this review since the repair (or lack thereof) was apparently done by another company via the home warranty.
Whether or not another company did or did not make the repair, it does not excuse the fact that with a weekly maintenance service, a non working filter was NOT noticed. Even if the contract was for weekly cleaning only, concern should have been high why each week the pool was not getting/staying clear. If it was outside of the contract to fix or repair anything, we should have been notified to address the problem. I had even placed a message on their voicemail if there was anything on my part that I could do to help clear up this issue. I wanted to work with them since I don't have professional experience in the pool industry.
So this is my updated and edited review, weekly maintenance was not up to par if calls were almost made weekly, if not every other week, in regards to the pool's questionable clarity and cleanliness.
------------------ (below, original review)
Filter broke in February 2015.
Notified Splash. We were very patient and courteous and told our technician, please get it fixed by May 9th as we knew we were having a party that day. That's three months. A month goes by and no update on the ordered part. Told that it was coming soon. 2 months, no update. About 3 weeks prior, I get worried. He waits until the week prior and comes everyday the week prior to May 9th to fix and clean a very green pool. He blames it on the delivery. I am calm and just happy it is ready for the party.
Within four weeks, the pool keeps getting cloudy and murky on a weekly basis. We called to let them know. He comes; he cleans. We ask about the filter; the technician notes the chlorine level to blame.
I don't know anything about pools so assume the sound of the filter running means it's working. I decide to "help" out by scooping out leaves and pollen daily. But I swear, it seemed odd that there was a buildup of dirt on the bottom of the pool. We would have to wait a week until he could come and clean it out. It would be clear for two days. The murkiness would come back.
Finally, I decide to read up on filters and call the local swimming pool supply stores for Q&A. I check the suction portion of the filter....IT WAS NOT WORKING!!!!!
We have been patient and worked with Splash and since February they have yet to fix the filter! !!!
AWFUL SERVICE.
by the way, in the summer, in Las Vegas, one would expect to use their pool. You would think your pool maintenance service would help you out on that.
0 stars if possible.
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