I really wanted to put zero stars...I am so upset with this store. I've purchased the dinning room set there in May. They said that one item from the set ( server ) is not available yet ( in production)..so I will have to wait to schedule my delivery date if I want to get the whole set at the same time....or I can get the table and the chairs now and then PAY ANOTHER DELIVERY CHARGES and get a server. I thought that was ridiculous ...but I decided to wait until everything will b available. They call me in a week and scheduled my delivery date for the end of july. From beginning of june I ve been calling them to make sure that they WILL deliver my dinning room set in July ( which is 2 months from t he date of purchase. THey kept telling my that the server is still in production ( not available). Nobody would tell me if they CAN or CAN NOT get the item form me. Then I decided to cancel my order and go somewhere else. That's when everything started. I was trying to get a refund 3 TIMES. THey will not give me my money back. First they said ..they will process the refuned...after waiting a day or 2...called them back...Customer service person told me that nothing is being process...so she said she will DEFINITELY take care of that. 2 days later....nothing. Finally I called and spoke to the manager Larry from the store. HE apologized for my inconvenience and said the someone just MISINFORMED me....and my dinning room set is ready for delivery on July 26th. I really wanted to believe him...but I didn't. So I asked him to try to move it up to a day or 2 earlier. He said he will call me back in couple of hours. I waited for a WEEK...no calls... Called back to the customer service number and double checked if all the items WILL Be delivered on July 26 th. Guess what the answer was "NO". This store is terrible. Right now I am waiting for the customer service manager to call me back .
I WILL GET MY MONEY BACK...I know that,,,but who will get me my 2 months that was waisted...This people just laid and laid to me win some time...and for what??? f***ing $2300??? Shame on you Ashley furniture.. I WILL NEVER GO BACK THERE!!!!