Placed an order for pickup. When I showed up at the hostess desk, the hostess didn't seem to know anything about it and even started looking in a wastebasket at crumpled up pieces of paper. She asked me if I knew the name of the person who took the order. I told her the name. She then went back to the kitchen and eventually came out with my order. I was just about to leave but thought that since they didn't seem to know exactly what was going on, I should check the bag. I found the side salad I'd ordered wasn't in the bag and the hostess excused herself again. She came back with a salad but it wasn't the side salad we ordered. She could have made one in the time it took me to wait. I took it anyway because I was now running late to pick up my wife from the airport. As I walked out, I heard someone call the hostess by the same name as the person who took my order.
When I got home, I found they also messed up another part of the order. I asked for a three-meat calzone with added mushrooms and black olives. When I got home, I discovered there was zero meat in the calzone and very little of mushrooms and black olives. Needless to say, this ruined our dinner experience.
Have been happy with the food here but this is the second time they have messed up a take-out order. The first time they gave me veal parmigiana when I ordered eggplant parmigiana. This ruined my wife's dinner because she is a vegetarian. Am reluctant to patronize this location anymore because can't trust that we will get what we asked for.