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  • Let me start this review by saying it wasn't my choice to go to Polished but one of best friends was getting married and decided to book 5 pedicures & 4 manicures (I of course would never trust them with my nails from previous bad experiences) so I went went with the flow because it's where the bride wanted to go. First of all our appointments were booked over a week in advance for 10 am. I got a confirmation text at 7am that woke me up before my alarm. (Super annoying) When we arrived they had the bride at the reception desk going over these appointments for whatever reason which is why they sat us down late. Second, when I pulled up my pants and sat down I told the technician that I got a new tattoo on my ankle and to please not put the scrub over it. He acknowledged my request and then started his work. He did a good job until he clipped my skin! My obvious reaction caught his attention. He apologized but then ended up doing it again! Then he slapped the scrub on the leg that I asked him not to put it on and I had to tell him again not to do it!! Third he painted my toes nicely but I noticed he didn't get the big toe on my left foot all the way to the cuticle. So I asked him to fix it. He explained why he didn't do it but I couldn't understand him. He fixed it after I insisted on it. Then they split up all of the girls in the wedding party to different rooms to do their nails...it was annoying that we couldn't hang together but it was obvious they didn't care to accommodate. I got home after running a few errands and decided to take another shower. When I got out I noticed the bottom of my feet were still cracked and still had callus. I was really upset because I'm a licensed cosmetologist & know that this could have been prevented by using callus remover and simply taking a bit more time. I decided to call and let the manager know that I was upset with my service. He spoke to me in sort of a robotic tone and asked me to send them photos of my feet so he could show the owner. So I did just that. He called back with in 20 minutes and told me that he showed the owner the photos & watched the cameras. He said the owner told him my feet were cracked and that if the removed the cracks it would have hurt me. And he also said he watched the cameras and the guy spent 5 minutes on each of my feet. I assure you he did NOT spend 10 minutes making sure I left with smooth feet. They didn't even want to see my feet in person. Didn't invite me back to have them worked on again or offer anything really. I can't tell you how unprofessional this place is...they might have over 300 colors to choose from but I'll take a good pedicure & customer service over multiple colors any day. I will never return to this establishment.
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