I'm not as impressed as the previious reviews. I've been there twice.
(1) Haircut--mediocre--missd spots, ragged, just not cute like Petsmart does (2) Perfume--too strong!! If it's too strong for me, just think how the poor dog feels! (3) "Drop ins welcome"--only if you don't show up at 8:00 when they are supposed to open. I waited for 20 minutes and gave up. After calling a couple hours later, I was told it would be fine to bring her in, if I was ok with the turnaround time. So I asked how long that was and was told 4 hours. So I asked to make an appointment.
Positives: (1) Owner is very nice.
(2) My dog does not seem to be as scared or upset as she is at Petsmart, where there are many dogs and lots of activity.