Kona is my young daughter's favorite restaurant and we often go there for take out or delivery. The food is typically pretty good, but there is almost always an issue with our take out or delivery orders. Out of our last 4 orders, 3 have had issues. Today we were missing 2 items and were given an incorrect type of sushi. When I called to try to have the situation rectified on these occasions, I felt the staff was less than accommodating for the amount of issues they made pertaining to my orders. Forgetting to add include edamame beans doesn't seem like a big deal, but when a 3 year old has been looking forward to them all day and is devastated and crying when they're not there, it becomes much more of a hassle.
In short, eat in if you must , don't dine out and don't expect the management team to care or be apologetic for their screw ups.