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  • Your flooring measurement service is wholly inadequate and treated me with little respect. They called me and put me on hold. After a few minutes, I hung up. They called me the next day and the person who ultimately got on the phone asked who she was speaking with. I'm sorry, you called me. Don't you know who you called? The assumptions that were made as to the services and products I 'wanted' in no way reflected what I represented when I ordered the measurement or when the guy was here for the measurement. To add more insult, I asked for a detailed quote and received a quote with no details and only a final price. On top of that, the quote was exorbitant because of all the services and products I DID NOT ASK FOR. I went into the store and was finally able to see an itemized quote on flooring installation. It seems Home Depot Measuring Service no longer provides customers with detailed quotes - only a single, all encompassing price. To my shock, I was being charged for the removal and haul away of carpet. I DON'T HAVE ANY CARPET. When I questioned other items, I was told I can't remove them from the quote. So, let me get this straight - HD gets to charge me for whatever they want, they won't explain to me why I'm being charged to remove carpet I don't have, they don't answer questions about mysterious items, they don't provide detailed quotes, I have to go into the store for them, and they won't come back out to show me what I'm being charged $700 for. THIS IS NO WAY TO DO BUSINESS! In all fairness to the employees in the store - everyone of them were outstanding. They tried to help. One got on the phone with the measuring service and he couldn't get straight answers either.
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