The saga continues.....
So the general manager of Wilde East Town Honda, Terry Trickett, read my YELP review and sounded genuinely remorseful that I had been treated in the manner that I had when I went to the dealership to turn in my lease. He asked me to call him at his number and discuss what could be done to fix the situation. I called, it went to voice mail and I left a message. I called again and was sent to voice mail a second time so I hung up without leaving a message and replied via the YELP app. There was no reply and I had thought he had taken my suggestion as to how to fix my situation, but I received my equity check today and no changes were made to the amount. So I feel the general manager also does not care about how his customers were treated - we had bought 3 cars from Wilde over the years.
Something I forgot to say in my primary review: my wife noted that when my back was turned she saw the used car manager I was dealing with laugh behind my back. This is the epitome of disrespect.