Hi all.
I am here to edit my review. After writing this I got an email from the owner and well turns out there was a lot of miscommunication with the staff and myself. Seems the staff that day didn't I understand the policy. Well after speaking with the owner Maria I will be giving it another chance and sticking with what I know I like I am giving three stars thanks to Maria for making things better and communicating with me.
So I went there today with a friend to ha w a great lunch. It had always been good. Well today I went with the recommendation of the cashier and got the meatball sub. I get my sandwich take a bite of a meatball and spit it back out. It was totally disgusting. It tasted like freezer burned meatballs with a touch of wet dog. I take it back to the cashier and ask if I can get another sandwich because I didn't like the meatball. She starts to make a different one and then says she needs to call someone and ask. Then tells me that to get a new sandwich I'd have to buy a new one because they can't afford to remake. So basically if you hate your food or they mess up you have to pay for another sandwich. I then say I would just take a refund minus the drink. So they can afford to give me a refund and lose my business but can't afford to make a customer happy. I will no longer be going there for food or even the bread I love so much. I will now go to Kneaders for my bread cravings. You can afford a bad review it seems as well. You have lost two customers