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| - TLDR; 95% sure this place gave me food poisoning and the owner seems to have complained and had my review removed by finding a loophole in Yelp guidelines when I mentioned it. Not cool.
UPDATE: The 5% uncertainty is a courtesy I have given by acknowledging that it is true that I may not have gotten food poisoning from your establishment. A courtesy which you have afforded neither me nor your other customers. Your complete denial of any inkling of possibility that someone could possibly have gotten food poisoning from your establishment is quite frankly concerning, irresponsible and a disservice to your customers and that is my main issue here. That and the fact that the management of Almond Butterfly seem to attempt to skirt any culpability by having unflattering reviews removed from your page by finding loopholes in the system. Makes me wonder if this establishment has done this before.
Besides these issues, I did not eat at any other establishments and I cook very carefully. While you may not be inclined to believe that since your response to this situation has shown you to not believe things your customers say, your establishment served the only suspicious thing I ate in many weeks prior. Also, repeatedly asking a customer to discuss the personal details of their health in an attempt to force them to tell you their symptoms and discredit them is very invasive and insulting. I am quite certain I had food poisoning because I had no flu like symptoms that would suggest I had any other illness. And you are correct, in saying that I did not go to the doctor because like the vast majority of people, I don't think it is wise to go to a physician for trivial illnesses like food poisoning. It is a waste of everyone's time and resources. I am not going to do that simply because a food establishment refuses to believe that someone could have slipped up. Mistakes do happen. Massive corporations have entire teams dedicated solely to food safety and sanitation and they still have issues occasionally so it is certainly possible that your establishment faltered.
Lastly, I question the actual knowledge of food safety at Almond Butterfly since the information provided about food poisoning (the qualification that it can only be food poisoning if it happens 24-48 after consumption of bad food) in our emails and in your reply is false and easily verifiable via google. Or perhaps that was simply another attempt to evade culpability by discrediting someone with a legitimate concern.
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Pretty disappointed with Almond Butterfly because this was a place that I definitely enjoyed and would recommend my clients go to as I work in the area, unfortunately probably not anymore.
I was here about 1.5-2 weeks ago where I ordered a bagel with sundried tomato cream cheese. The staff were very friendly and the bagel came out quickly and I took it to go. As I ate the bagel, I realized that it seemed a bit under baked but I was in a rush and I know that vegan/GF food can have a different texture so I assumed that's what it was and ate it. Four hours later I was very sick. I had had little else to eat that day so I'm fairly certain the food from Almond Butterfly is what did it. Wish that was the end of it.
I posted a review (an update to a previous review) here a day or two later about this and the business reached out asking me to email them about the incident which I actually thought was very nice of them as they could have just let this go without doing anything about it. So after sending an email or two in which the owner, although pretty nice, was pretty adamant in telling me I didn't get food poisoning here and that it must have been something else, I received an email from Yelp telling me that my review had been removed due to not complying with site guidelines of "not containing a new, firsthand experience". I have never had an issue with any of my reviews being removed before and it certainly was a new experience with the business. I haven't heard anything from the owner of the business in about a week (since the update was removed) so it seems pretty obvious that they complained and having the review removed was their main concern. The original update was lacking in detail since I didn't see the point of commenting on things I had already commented on in my original review when my main issue was sanitation and food safety but since the lack of detail seems to have been misconstrued as "not a new first hand experience", I am posting in full detail now about my new, frustrating experience with Almond Butterfly.
Maybe don't spend so much time trying to get reviews you find unflattering removed and instead spend a little more time making sure your food is safe to eat, yeah?
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