Let's start with poor sound.
Let's move to people packed in the lobby
10 minutes before show time hoping the auditorium doors will open.
Let's talk inconsistent acting. Some GREAT and some, well, not so GREAT!
Let's look at their HORRID customer srvice to their "Patrons". That's those of us who support them with continual attendance & donations. Ask a LOT of questions BEFORE you plop down your entertainment money. They will take advantage of you and your generosity, making sure they provide ZERO customer service. As I suggested to their director, she and her staff (she tells me she has no boss! - how nice), should attend some of ASU's highly ranked customer centric classes.