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| - I walked over to the Artisan because its right down the street from where I work, and I figured I would have a nice lunch with my friend who was meeting me there. When I got there, I asked the waitress to bring a side salad out first because I was starving, but I was waiting for my friend. She said, "It's $3." I said, "I know" because it was written on the menu. At the time I was sitting inside, but I informed her that once my friend arrived, we would be moving out to the patio. My friend came and we moved. 20 minutes later, we still hadn't seen her so I went back inside to try to find her. I didn't feel comfortable walking into the kitchen so I went to the front desk and asked if they could send her out to the patio. There were about 4 older ladies out there playing cards. It didn't seem as if they had ordered anything so I figured that's why the waitress didn't think to check on us out there. She finally came out....with no menus in hand. I had already had time to look at it so I knew what I wanted, but my friend didn't so she had to go back inside for it. This took her about another 10 minutes. Before she could run away, the other women on the patio flagged her down so they could order. I told my friend to quickly look at the menu so we could order before she left. We ordered, but she had to come back out and ask my friend how he wanted his steak cooked. We ordered Mimosas while we were waiting. Has anyone else ever had a mimosa with not only ice, but pulp in it? Finally our food came out. Fortunately, she also brought cutlery as none were set on the table. Not to mention we didn't get any salt or pepper. My hamburger was hard and so was the bun. He said his steak was good, but it came with some really unappealing potatoes. HALF AN HOUR LATER she came back and asked if we wanted anything else. We said no but I wanted a box for my half eaten burger. She came back with THE WRONG BILL and no box. Then she brought out the right bill, but I was charged $10 for the $3 side salad. So we had to follow her back inside to get that sorted out and carried in my own plate because I really couldn't wait for her anymore. I was late back to work because she took so long with everything.
I understand that our entire lunch was basically ruined because of this waitress, and if I had gone at any other time, it might not have been so bad, but clearly they didn't train her well enough to be handling TWO whole tables on her own. This was possibly the worst service I have ever experienced. It is a direct reflection on the restaurant as a whole, and I won't be eating there again. Mood put me in a BAD mood.
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